Program name: SMB Catch customer care & lead follow-up messaging (operated by SMB CATCH LLC on behalf of participating local businesses).
SMB Catch sends text messages on behalf of the small businesses that use our services. Depending on the business you interacted with, messages may include: replies to a call or inquiry you made to that business (missed-call text-back), follow-up details from a call answered by the business's AI phone assistant (for example a booking link you asked for), booking and appointment coordination, review invitations after a purchase or visit, and service notifications for business owners who are our clients.
Some participating businesses use an automated assistant to answer calls they can't take in person. The assistant identifies itself as an assistant, can answer questions and take details, and will connect you to a person whenever you ask. Calls handled by the assistant are transcribed for the business's records and for quality review; see our Privacy Policy. If you'd rather not speak with an assistant, ask for a person or leave your number and the business will call you back.
When you start a plan at smbcatch.com and provide a mobile number, you agree to receive service texts from SMB Catch about your own account: your setup link, a short daily message with a link to your approvals page (only on days there is something to review), and important alerts about your service. These are account messages, not marketing; frequency varies with your activity, typically at most one message per day. Reply STOP to any message to opt out (you'll still receive account notices by email), or HELP for help.
If you call or text a participating business, that business may reply to you by text message. Receiving text messages is optional and is never a condition of purchasing from or doing business with any participating business — you can opt out at any time by replying STOP and still be served fully by phone or email.
The call to action for this program is the participating business's own published phone number — displayed on the business's website, Google Business Profile, storefront, and advertising. You opt in by calling or texting that number yourself. If your call is not answered, the business sends a single text message identifying itself by name and offering to help — a direct response to your call. You will never receive a message unless you contacted the business first or gave the business your number in the course of doing business with them. We never send cold marketing texts, and consent is not a condition of any purchase.
Example first message: "Hi, this is [Business Name] — sorry we missed your call! How can we help? Reply STOP to opt out."
Message frequency varies. Typically 1–3 messages per interaction; no recurring subscription messages are sent without separate consent.
You can cancel the SMS service at any time by texting STOP to any message from us. After you send STOP, we will confirm your unsubscribe status and you will no longer receive SMS messages from that number — this is honored permanently and globally across our platform. If you want to join again, reply START or contact the business.
If you are experiencing issues, reply HELP for assistance, or contact us directly at hello@smbcatch.com.
Message and data rates may apply according to your mobile plan. Please contact your wireless provider with questions about your plan. Carriers are not liable for delayed or undelivered messages.
Phone numbers are used only to deliver the messages described above. See our Privacy Policy. Numbers are never sold or shared for third-party marketing.